QUALITY COMMITMENT
To our customers and to our people
Quality products and services
Our success depends on the satisfaction and success of our customers. We commit to provide them more value than our competitors and to be their preferred supplier. This means:
- Understanding the needs of our different types of customers and their businesses.
- Developing the most valued products, systems and services at a wide range or price points, by leveraging our global experience paired with aesthetic and technical innovation.
- Forging strong relationships with our customers, developers, builders, roofers and distributors.
- Manufacturing products with reliable quality and supplying them on time, in full, and invoiced correctly.
- Being engaged in the protection of the environment and the mitigation of climate change with energy efficient, sustainable products and systems.
- Contributing to economic and social progress through healthy competition and a strict application of local laws and standards as defined in our "Code of Business Conduct."
The measure of our success will be our brand image, our customers' satisfaction and loyalty.
Quality organisation
The know-how and entrepreneurship of our employees, and their ability to engage in teamwork and safety are key factors to their success and the success of the company. We commit to build up a culture and organisation that favours the development of such distinctive talents. This means:
- Making health and safety our first value and an integral part of our operational excellence.
- Offering a paticipative and supportive culture where people act out of convictions and where daily interaction is founded on trust, effective teamwork, information and good practice sharing.
- Focusing on our activities, clarifying roles and rules, and simplifying our organisations and processes to be more efficient.
- Giving our people challenging responsibilities where their business sense, together with speed and quality of action, are key to achieving results.
- Developing talents and potential through training, coaching, feedback and recognition.
The measure of our success will be the reduction of the number of injuries in our operations and the satisfaction of the people working for our company.
Our value creation commitment
Concrete and clay tiles, roofing components and chimneys give us ample growth and performance potential based on our quality differentiation. We commit to delivering the value our shareholders expect and to reaching our business plan targets. This means:
- Focusing on our business targets to secure our market leadership.
- Opening up new markets where quality counts most.
- Exploiting growth opportunities.
- Promoting the widest range of product and service benefits.
Greater attention to every business detail. Making it all count.